GLASGOW, 16 October 2026 — A Glasgow-based IT company is using its home city's cost base to undercut the remote-support prices charged by London providers — offering businesses anywhere in the UK a first 20 minutes of remote diagnosis and repair for £39.99 plus VAT.
Remote IT support is, by definition, location-independent — the engineer never visits, so the customer gains nothing from the provider being in an expensive city. Yet much of the UK's remote-support pricing is still anchored to London operating costs, with hourly rates of £80–£150 common among capital-based firms.
Riverbank IT Systems argues that businesses outside London are subsidising postcode. Operating from Glasgow — where premises, salaries and overheads run well below London levels — the firm prices its fixed repair service at £39.99 plus VAT for the first 20 minutes, the window in which most routine faults are resolved: email and Microsoft 365 outages, printer and network problems, malware clean-ups, account lockouts and machines that will not start. Longer jobs, parts and on-site work are quoted in writing before continuing.
"Remote support is the one product where London pricing makes least sense — the engineer is not even in the same building, let alone the same city," said Timothy A., founder of Riverbank IT Systems. "We are Glasgow-born and Glasgow-based, our costs are Glasgow costs, and we would rather pass that on as a £39.99 fixed price than charge a London rate for a Glasgow job."
The service requires no contract or retainer, runs 24/7, and is available to SMEs across Scotland, Northern England and Northern Ireland, with business-critical faults triaged within minutes.
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About Riverbank IT Systems: Riverbank IT Systems (Riverbank Solar Ltd, SC557063) is a Glasgow-born 24/7 IT support and cyber security provider serving SMEs across Scotland, Northern England and Northern Ireland from bases in Glasgow and Edinburgh. Most work is delivered remotely.
Contact: Timothy A., founder — 07967 928551 — https://www.riverbank-systems.com/fixed-price-it-repairs/