GLASGOW, 16 October 2026 — Riverbank IT Systems is challenging the IT industry's default pricing model by selling repairs in a single fixed-price unit: £39.99 plus VAT buys the first 20 minutes of remote diagnosis and repair, with no contract, no retainer and no minimum term.
The managed-service model — a monthly per-user fee, usually with a 12-month minimum — works well for larger businesses but leaves a gap for the smallest firms. A business with two or three computers and a problem twice a year ends up paying hundreds of pounds annually for support it barely uses, or goes without support entirely.
Riverbank's fixed-price repair service is the alternative: a business calls or books online, an engineer connects remotely, and the first 20 minutes cost £39.99 plus VAT. In practice that covers most everyday faults — email and Microsoft 365 outages, printer and network failures, malware and virus removal, password and account problems, and machines that will not boot or have become unusably slow. If a repair needs longer, parts or an on-site visit, the company quotes in writing before any further chargeable work.
"The IT industry sells contracts because contracts are good for the IT company, not because they are good for the customer," said Timothy A., founder of Riverbank IT Systems. "If your business needs help three times a year, you should pay three times a year. £39.99, fixed remotely, quoted in writing if it needs more — and if you never need us again, you have paid us nothing."
The service runs 24/7, with business-critical faults triaged within minutes, and is available to SMEs across Scotland, Northern England and Northern Ireland.
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About Riverbank IT Systems: Riverbank IT Systems (Riverbank Solar Ltd, SC557063) is a Glasgow-born 24/7 IT support and cyber security provider serving SMEs across Scotland, Northern England and Northern Ireland from bases in Glasgow and Edinburgh. Most work is delivered remotely.
Contact: Timothy A., founder — 07967 928551 — https://www.riverbank-systems.com/fixed-price-it-repairs/