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Verbix.AI is an AI call analytics and conversation intelligence platform built for contact centers, sales teams and customer support operations. The platform works with existing phone systems to transcribe, analyze and score customer conversations, giving managers visibility into every interaction rather than a small manual sample.Core capabilities
Automated QA and scoring: Verbix.AI evaluates calls for compliance, quality, tone and effectiveness using customizable scoring rubrics aligned to each organization's KPIs.
Speech and sentiment analytics: The platform detects sentiment, intent, confusion and churn signals in conversations, and supports keyword and trend analysis.
Smart summaries: Verbix.AI generates call summaries with key action points and follow-ups, structured for business use cases such as sales next steps or compliance notes, and can extract key data to CRM and ERP systems.
Compliance monitoring: Conversations are tracked against configurable compliance sets to help reduce risk in regulated industries.
Agent coaching: A self-coaching hub gives agents personalized feedback, while managers get dashboards covering agent performance, CSAT trends and compliance scores.
Integrations
Verbix.AI connects with open-source telephony including Asterisk, FreeSWITCH, Kamailio, OpenSIPS, FusionPBX, Issabel, VICIdial, GOautodial and FreePBX, as well as commercial platforms such as Avaya, Cisco, 3CX, Genesys, Five9, RingCentral, NICE, Mitel, Zoom Phone, Microsoft Teams, Talkdesk, Vonage, Aircall, Dialpad, 8x8, Nextiva and Twilio. It can be deployed with private cloud, hosted or on-premises call recording systems.
Industries served include healthcare, insurance, banking and finance, telecommunications, Medicare advisors, insolvency agencies and healthcare insurance billing.
About Verbix.AI
Verbix.AI provides intelligent AI-powered coaching, quality assurance and insights for contact centers. Learn more or book a demo at https://verbix.ai.
Media contact: verbixteam@gmail.com