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Mumbai, India — October 8, 2026 — Business communication is increasingly moving beyond traditional email, with organisations looking for simpler ways to connect with customers across multiple channels. SYSMIC IT Solutions is highlighting the evolution of Zoho's communication platform, Zoho CPaaS, which expands beyond transactional email to support multiple communication channels through a unified platform.Zoho CPaaS builds on the email delivery infrastructure associated with ZeptoMail while extending communication capabilities to additional channels, including SMS, WhatsApp and Voice. This approach allows businesses and developers to manage different customer communication requirements through APIs and a unified environment instead of building separate integrations for every channel.
For businesses, transactional communication can include account notifications, OTPs, order updates, payment alerts, appointment reminders and other time-sensitive messages. As customer expectations change, organisations increasingly need the flexibility to communicate through the channel preferred by their customers.
With Zoho CPaaS, businesses can work with four communication channels — Email, SMS, WhatsApp and Voice — from a single platform. Its developer-focused approach is designed to help businesses integrate communication capabilities into their websites, applications and business workflows.
“Businesses today need communication that is reliable, flexible and connected across channels,” said Bhawana Rawat, Assistant Manager – Digital Marketing at SYSMIC IT Solutions. “The expansion from transactional email toward a broader communication platform gives businesses more options to engage customers without having to manage completely separate communication systems.”
SYSMIC IT Solutions supports businesses with technology implementation, email solutions and Zoho-related services, helping organisations evaluate, implement and manage solutions according to their operational requirements.
As businesses continue to adopt digital-first customer communication, platforms that bring multiple channels together can help simplify integrations while creating more opportunities to reach users through the channels they already use.
About SYSMIC IT Solutions
SYSMIC IT Solutions is a technology and business solutions provider serving organisations in India and international markets. The company provides solutions across IT, business email, HRMS, CRM, website development and Zoho implementation services. SYSMIC is a Zoho Certified Implementation Partner and provides implementation, migration, onboarding and support services for businesses.
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SYSMIC IT Solutions
Website: https://www.sysmic.in/
Contact: Sona Rawat