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BATAVIA, Ill., October 3, 2026 — SDLC Corp has published a case study describing how a service-based business prepared Pulastya AI to answer routine customer calls and keep employees involved when a request required personal attention. The account follows the work from approved business information and test calls through live call handling, staff handoff and follow-up review.The business gathered its FAQs, pricing, policies and service information before connecting Twilio and OpenAI to Pulastya AI. Its team tested conversations and corrected gaps in those materials before directing live calls to the agent. This preparation matters because the agent’s answers depend on information the business has approved.
On a call, Pulastya AI can answer questions covered by those materials and capture details such as the caller’s name, enquiry type and request. If a matter calls for an employee’s judgment, the platform can transfer the call with the conversation context captured. Staff can then review the transcript, summary, call status and remaining follow-up work in a dashboard.
The case study describes one service-business implementation. Its results should be read in that context rather than treated as a guaranteed outcome for other organisations.
Read the case study: https://sdlccorp.com/case-studies/pulastya-ai-voice-agent/
Pulastya AI product information: https://sdlccorp.com/products/pulastya-ai/
About SDLC Corp: SDLC Corp builds AI, ERP and cloud solutions for businesses. Pulastya AI is its voice-agent platform for handling customer calls using approved business information.