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Riverbank IT Systems, a Glasgow-based managed IT provider, is expanding its managed IT support service to businesses across Scotland, combining 24/7 helpdesk cover, proactive monitoring, patching and backup management under a fixed monthly fee.The service is aimed at businesses that rely on IT but do not want the cost of a full internal IT department. Under the managed support model, Riverbank monitors servers, endpoints and networks, applies updates, manages backups and provides staff with a helpdesk they can call at any time.
"Managed support only works if the provider answers when things go wrong," said Timothy A., founder of Riverbank IT Systems. "We staff the helpdesk with engineers 24/7. If a server fails at 3am, that is when you find out whether your contract is worth what you pay for it."
The managed IT service also includes regular IT cost audits, which review licences, contracts and subscriptions to identify unused or duplicated services. Riverbank says these audits typically uncover savings that help offset the cost of support.
The company covers the whole of Scotland from its Glasgow base, with on-site work arranged where required. Services include managed IT, cyber security, cloud migration, Microsoft 365 and penetration testing.
More information is available at https://www.riverbank-systems.com/managed-services/ or by calling 07967 928551.
### About Riverbank IT Systems
Riverbank IT Systems is a Glasgow-based IT support company that helps Scottish businesses and charities cut costs, secure systems and manage Microsoft 365, cloud and cyber security. The company provides 24/7 support and free IT cost audits.