NEWCASTLE UPON TYNE, 16 October 2026 — Newcastle's digital and professional-services businesses now have a pay-per-fix option for everyday IT problems, after Glasgow-based Riverbank IT Systems opened its £39.99 remote repair service to firms across Tyneside.
The North East has built one of the country's fastest-growing tech and digital scenes, with agencies and software firms clustered around the city centre and the Quayside. But thousands of smaller businesses — accountants, letting agents, recruiters, trades firms — still rely on a handful of office PCs and laptops with nobody dedicated to keeping them running. When email stops or a laptop will not boot, work stops with it.
Riverbank's service is deliberately simple: £39.99 plus VAT covers the first 20 minutes of remote diagnosis and repair, which is long enough to clear most everyday faults — email failures, printer and Wi-Fi problems, malware clean-ups, Microsoft 365 issues and machines that will not start. If a fix needs longer, a part or an on-site visit, the firm quotes in writing first so there are no surprise bills.
"Newcastle has brilliant tech companies, but most of the city's employers are five-person offices where the office manager doubles as the IT department," said Timothy A., founder of Riverbank IT Systems. "When something breaks they do not need a contract or a consultant — they need it fixed today. That is what £39.99 buys."
There is no contract and no retainer. Businesses book, an engineer connects remotely, and the clock starts when work begins. The service runs 24/7, with business-critical problems triaged within minutes.
Riverbank serves Newcastle and the wider North East remotely from its Glasgow base, with on-site visits quoted individually where a problem genuinely cannot be fixed over a remote connection.
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About Riverbank IT Systems: Riverbank IT Systems (Riverbank Solar Ltd, SC557063) is a Glasgow-born 24/7 IT support and cyber security provider serving SMEs across Scotland, Northern England and Northern Ireland from bases in Glasgow and Edinburgh. Most work is delivered remotely.
Contact: Timothy A., founder — 07967 928551 — https://www.riverbank-systems.com/fixed-price-it-repairs/