DURHAM, 16 October 2026 — Small businesses across County Durham — most of which have no IT staff at all — can now have everyday computer problems fixed remotely for £39.99, under a fixed-price service launched by Glasgow-based Riverbank IT Systems.
Durham's economy is built on micro and small businesses: tourism and hospitality operators around the cathedral city, independent shops in the market towns, and trades and services firms spread across former coalfield communities. For a business with three or four computers, a traditional IT support contract rarely makes sense — but neither does a week of downtime waiting for help.
Riverbank's fixed-price repair service is designed for exactly that gap. For £39.99 plus VAT, an engineer connects remotely and spends up to 20 minutes diagnosing and repairing the fault — enough time for the problems that stop small businesses most often: email that will not send, printers that will not print, laptops that will not boot, and Microsoft 365 headaches. If the fix needs longer, the firm quotes in writing first; parts and on-site visits are costed separately, never added without agreement.
"Half the businesses we help have never had an IT contract in their lives — the owner just fixes things until something breaks that they cannot fix," said Timothy A., founder of Riverbank IT Systems. "For Durham's small firms this is a way to get professional help without signing up for a monthly fee they will barely use."
The service runs 24/7 with urgent faults triaged within minutes, and there is no obligation to buy anything beyond the first fix. Riverbank serves Durham, Chester-le-Street, Bishop Auckland, Consett, Peterlee and the surrounding county remotely from its Glasgow base.
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About Riverbank IT Systems: Riverbank IT Systems (Riverbank Solar Ltd, SC557063) is a Glasgow-born 24/7 IT support and cyber security provider serving SMEs across Scotland, Northern England and Northern Ireland from bases in Glasgow and Edinburgh. Most work is delivered remotely.
Contact: Timothy A., founder — 07967 928551 — https://www.riverbank-systems.com/fixed-price-it-repairs/