CHESTER, 16 October 2026 — Chester's retailers, hotels, visitor businesses and professional firms can now get everyday IT problems fixed remotely for a fixed £39.99, under a no-contract repair service launched by Glasgow-based Riverbank IT Systems.
Chester's business community is unusually customer-facing: the city centre's Rows and independent shops, a strong hospitality sector built on year-round tourism, and a professional-services base serving Cheshire and North Wales. For those businesses, IT failures are public — a dead till-adjacent PC, a booking system that will not load or email that will not send is visible to customers within minutes.
Riverbank IT Systems' fixed-price service addresses the faults that cause those moments. For £39.99 plus VAT, an engineer connects remotely and spends up to 20 minutes on diagnosis and repair — covering email and Microsoft 365 outages, printer and network failures, slow or infected machines, account lockouts and computers that will not start. Longer jobs, parts and on-site visits are quoted in writing before any further chargeable work.
"The businesses that keep Chester running — shops, hotels, restaurants, professional offices — cannot afford a dead computer on a busy Saturday," said Timothy A., founder of Riverbank IT Systems. "Because we work remotely and 24/7, help is minutes away rather than days away, and £39.99 is a cost a manager can approve on the spot. Nothing extra is charged without a written quote."
The service is pay-as-you-go with no retainer: businesses use it only when something breaks, and urgent customer-facing faults are triaged within minutes.
Riverbank IT Systems serves Chester, Ellesmere Port, Warrington and the wider Cheshire area remotely from its Glasgow base.
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About Riverbank IT Systems: Riverbank IT Systems (Riverbank Solar Ltd, SC557063) is a Glasgow-born 24/7 IT support and cyber security provider serving SMEs across Scotland, Northern England and Northern Ireland from bases in Glasgow and Edinburgh. Most work is delivered remotely.
Contact: Timothy A., founder — 07967 928551 — https://www.riverbank-systems.com/fixed-price-it-repairs/